Solved: Top up pay as you go

Dee5 · ‎05-07-2021

Hi there, I have topped up £15 pounds into my account for my monthly tariff but it has not took this out my account or payments and I have not received the tariff atall, this has happened lastime and I do not know what to do!

MI5 · ‎05-07-2021

@Dee5

You'll need to call customer service to check on 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎05-07-2021

@Dee5

You'll need to call customer service to check on 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

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Close account

Inheriting account/phonenumber from parent

Money taken yet phone not topped up!

wifi calling