Solved: Top up

Skye11 · ‎04-07-2021

I put £10 on and the bundle said it included unlimited calls and text with 6gb and I have £2 left in the space of a day. It’s been taking money from me and calls and texts are supposed to be unlimited for a month

MI5 · ‎04-07-2021

@Skye11

Credit is exchanged for allowances, so you don't see the credit as an amount on your account.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

See here for what is included in allowances Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-07-2021

@Skye11

Credit is exchanged for allowances, so you don't see the credit as an amount on your account.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

See here for what is included in allowances Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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