Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

I changed tariff

I changed tariff, topped up yesterday and o2 took out my £10 and now my balance is 0pounds, why? I would like to have my money back

Resolved! PAYG balance disappeared

Topped up by £10, then within hours balance was zero, without my using my phone at all, anyone explain?

Resolved! Reactivating the old SIM card

Hi, I have a O2 sim card which I had been using when I was in the UK, but obviously it was deactivated for not using it for a long time. I'll get back to UK in a week and I'd like to use my old number. I already have the SIM card. Is it possible to r...

Resolved! New Smartphone with o2 payg classic query

Hello everyoneI would be obliged if someone could help me please. I have the classic payg sim in a Doro 5030 non Smartphone. However I have just bought a Motorola G9 Play Smartphone. I can see that I can push out the Nano sim from the Micro sim in th...

Resolved! Date of birth

Hi. I want change my date of birth because is wrong.

Resolved! Unlocking phone

Hi, I am hoping to unlock my phone from it’s Sim, as it’s currently only allowing 02 sims

Resolved! refund

Hello Im waiting for my refund , when will it be expected please let me know ? I would like to change my postpaid plan , could I make it prepaid because poste paid I can not afford please let me know as soon as possible . Mrunal o2 customer

Resolved! Does O2 payg use Mi-pay.com - possible scam

Hi guys, I've had an email from O2topup@mi-pay.com telling me my top=up was successful - as my payg balance has not changed in the 4 days since the message I think this is a scam of some sort. How can I remove my credit card details from myO2 & Regis...

Resolved! Tarrif

Why am i unable to change to the £10 tarrif?

Resolved! Can i order a replacement sim as a PAYG customer?

Ive lost my sim but the phone number is linked to my O2 account and ema. I am wondering if it is possible to order a replacement sim as a PAYG customer? Thanks

O2

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