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Top up not worked

KB2411
Level 1: Joiner
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Hi changed daughters tariff from £15 to £10 paid £10 but has no unlimited calls or texts and no data, money left bank account. Also topped up my phone and again no credit … help please

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Cleoriff
Level 94: Supreme
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@KB2411 

As you know, if you have a £10 Big Bundle you should get

Unlimited minutes, unlimited texts and 7GB of 2G/3G/4G data in exchange for £10 each month. Includes data rollover of up to 7GB a month, subject to bundle caps.

If you are saying you've received nothing, you need to call O2 on 4445 and ask them to sort this out for you.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122359 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@KB2411 

As you know, if you have a £10 Big Bundle you should get

Unlimited minutes, unlimited texts and 7GB of 2G/3G/4G data in exchange for £10 each month. Includes data rollover of up to 7GB a month, subject to bundle caps.

If you are saying you've received nothing, you need to call O2 on 4445 and ask them to sort this out for you.

Veritas Numquam Perit

Girl in a jacket
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