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Top up not showing in balance

ToddD
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on ‎03-09-2020 06:28

on ‎03-09-2020 06:28

Hi,

I received my sim yesterday and promptly put £10 on it, but in the o2 app it’s not showing. I’ve got the email to confirm the payment went through.

How do I get in touch with o2 to check this?
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MI5
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on ‎03-09-2020 06:56

on ‎03-09-2020 06:56

@ToddD 

Are you saying you don't have any allowances?

Credit is exchanged for calls, texts and data. If you don't have allowances, you need to contact O2 on 4445 or via Skype if phone not working.

Details here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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GDE
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on ‎13-10-2020 21:26

on ‎13-10-2020 21:26

Same thing happened to me just now.

Topped up £10, confirmation text to say balance is now £10, but when checked it online and by calling the balance number it says zero.

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MI5
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on ‎13-10-2020 21:33

on ‎13-10-2020 21:33

@GDE 

As explained above, credit is exchanged for allowances so your credit will be zero and you will have calls, texts and data allowance.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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