I have a new pay gas you go phone. Trying to top up online ... but the 2 credit and debit card I am using keep getting an error message saying the payment hasn't been processed. There is no reason for these cards to be rejected. Anyone have the same issue?Rob
The first top up must be done with a voucher.
After that you can register your card to top up online.
Hi @RD1 welcome to the o2 community forum...
yes as explained first top up needs to be with a voucher! These can be purchased from supermarkets, post office, a local stores. Everything is fine with your cards. Pity it doesn't mention this on the paper or cover with your sim.
However, hope all sorted soon for you.. best wishes and good luck TallTrees
Thank you. Yes it is a pity that the marketing people don't just make it obvious that is the case either on the website when the card is rejected or better still on the sim packaging. I rang customer service this morning and they said that they get lots of calls about it!!!!
At least you know now @RD1