Top up not applied to balance?

[MCL]

I have been trying to activate my new PAYG mobile and topped up £10 which I can see I have paid on my banking app and have received confirmation text from O2 but it has not been applied to my O2 balance therefore I cannot make calls etc. Customer services are closed. Has anyone else expereinced this - is there anything I can do now?

[MI5]

@MCL 

Credit is exchanged for allowances so you should have mins, texts and data.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[MCL]

I have paid and topped up but balance shows as zero and I cannot use data or make calls or send texts been almost an hour since the top up now.

[MI5]

@MCL 

as explained above, balance will be zero as credit is exchanged for allowances.

You can use your allowances on anything as eplained here Guide: Your Allowances - what is and isn't included 

[MCL]

Sorry I'm not sure i understand - why can I not send texts calls etc after paying?

[MI5]

@MCL 

You should be able to call or text any standard uk mobile or landline.

Try rebooting your phone and check your allowances in your MyO2 http://www.o2.co.uk/myo2

[MCL]

Will try that now thanks

[MCL]

when I try to send a text it says 'your balance is 0.00. Text balance free to 20202 to check your remaining tariff and bolt on allowances'. The text has arrived at its destination though.
I did this and it told me I have unlimited text etc and the earlier text said I had balance of 10.00 but Myo2 says zero. Is balance and credit different things here?

[MI5]

@MCL 

That is working perfectly.

Your credit bought your allowances of mins, texts and data.

For £10 you get 6gb of data and unlimited calls and texts for 30 days.

[MCL]

Thank you very much for explaining I think the messages are very confusing as a new PAYG user. Kind regards 👍