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Top - Up card after 1 year inactivity

MGP01
Level 1: Joiner
  • 1 Posts
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Registered:

Hello, 

I am a returning international student and I have a problem topping up my number. I had a 10£ tariff when I first used O2, and I would like to keep it as is. I tried to use my Revolut account to top up, but now my payment is pending (verified mastercard - account not charged) I've read from other customers that the money will be released after 15 days or so. Is there a chance the money I tried to top up will appear in the app? Should I try a different card to top up?

 

Thank you. 

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madasaf1sh
Level 53: Renowned
  • 3435 Posts
  • 24 Topics
  • 749 Solutions
Registered:

@MGP01

 

Your number and account will have been disconnected as per the T&C's as you need to make a chargable action every 6 months. ,the best option is to get a new sim card and start again. 


The money is held by Revolut and they will release it between 7 -15 days depending on their processes.. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 53: Renowned
  • 3435 Posts
  • 24 Topics
  • 749 Solutions
Registered:

@MGP01

 

Your number and account will have been disconnected as per the T&C's as you need to make a chargable action every 6 months. ,the best option is to get a new sim card and start again. 


The money is held by Revolut and they will release it between 7 -15 days depending on their processes.. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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