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Tariff change

FJM
Level 1: Joiner
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on ‎04-12-2024 09:10

on ‎04-12-2024 09:10

I have tried to change my tariff, can you confirm it has changed?

I don’t want to top up and it take the money for the wrong tariff

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MI5
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on ‎04-12-2024 09:13

on ‎04-12-2024 09:13

@FJM 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call on 4445.
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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on ‎05-12-2024 20:05

on ‎05-12-2024 20:05

@FJM 

Whenever I have successfully changed tariff on O2 PAYG - specifically the "Big Bundle" - a text message has immediately confirmed the new tariff.  

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MI5
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on ‎05-12-2024 20:25

on ‎05-12-2024 20:25

Obviously not in this case.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 38: Lively
In response to MI5
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on ‎07-12-2024 14:11

on ‎07-12-2024 14:11

Thereby implying that it has not gone through ! 👍

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MI5
Level 94: Supreme
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on ‎07-12-2024 16:47

on ‎07-12-2024 16:47

So theyt need to speak to O2 as already said 🙄

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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