I have an old payg phone which lives in the car and is used for emergencies only. I am now getting the above error message, which I think means I have been disconnected due to lack of use and needs Customer Support intrervention to re-register.
However, Customer Support appear to have been shut down due to the virus - any idea how I can resolve this, please ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Many thanks for the prompt response. I know I need to contact Customer Services to get my phone re-activated but, unfortunately, none of the numbers I have tried (including the one in the guide) is being answered. I just get a recorded announcement saying they are very short-staffed at the moment (obviously !) and then get cut off. Also the chat function has been suspended. Have you (or any 02er) got a number that definitely works at the moment, please ?
Or any other ideas for how I can solve my problem ?
Early morning around 8.00am is a good time to call.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
