I have an old payg phone which lives in the car and is used for emergencies only. I am now getting the above error message, which I think means I have been disconnected due to lack of use and needs Customer Support intrervention to re-register.
However, Customer Support appear to have been shut down due to the virus - any idea how I can resolve this, please ?
Customer service need to reactivate the SIM.
Many thanks for the prompt response. I know I need to contact Customer Services to get my phone re-activated but, unfortunately, none of the numbers I have tried (including the one in the guide) is being answered. I just get a recorded announcement saying they are very short-staffed at the moment (obviously !) and then get cut off. Also the chat function has been suspended. Have you (or any 02er) got a number that definitely works at the moment, please ?
Or any other ideas for how I can solve my problem ?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Just keep trying @bob977
Early morning around 8.00am is a good time to call.
Track usage, upgrade and get support with the My O2 appDownload My O2