SIM stropped working

[SPMun]

Hello there, I have a problem in that my child's SIM has suddenly stopped working. I tried the SIM in a different phone and it doesn't work.  I tried a different SIM in my phone and it's fine, so I know it's not the fault that's faulty, but the SIM.

I tried to call O2 to get a replacement SIM but agents are constantly busy. What do I need to do to obtain a SIM. Needed asap... Thank you in advance.

[Bambino · Accepted solution]

@SPMun You can reach O2 via social media. They should be able to help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this