Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! verify my age

hi I need to verify my age how do I do this thanks

Resolved! I ordered 2 iPhone charger plugs

I ordered two new iPhone charger plugs on the 25th of December and they took the money out of my account but still no email at all?

Resolved! Pay as you go mobile number not used in 6 months

I have a British mobile number with O2 from my working time in the UK, and I haven´t used it for more of 6 months. I´ve tried to recieved a message for activate other account, and I can´t do it, because it seems that the number is not operative. Coul...

Resolved! Roll over data

I never got my roll over data this month

Resolved! On classic 3-2-1 do you have to top up at least every 6 mths?

or your account is closed and you lose your number? That's what someone told me last night but i don't remember reading it. in the terms. Probably an unlikely scenario but i'd just like to know so I can tell who told me. Also where does it mention I ...

Resolved! PAYG Top-up Requirements

I have an O2 basic PAYG phone, which is our house's emergency phone.I am aware that must make a chargable activity at least once in any 6 month period in orderthat iit is not disconnected.Can you please confirm that there is no additional requirement...

Resolved! O2 rewards

I'm just wondering it says I have earned some O2 rewards since Oct 1st but says I have none to claim/save but also says you need to save them by Dec 31st will I get access to the rewards after Dec 31st or will they disappear I just don't want to lose...

Resolved! Cancel my ultimate bolt on

Can I cancel my ultimate bolt on by text message as I have 20 pound bolt on which is enough

Resolved! Data rollover

I'm pretty sure my PAYG data isn't rolling over each month, but I'm not sure how to check this - is there a way to check my previous balances of data before the monthly renewal?

Resolved! Invalid sim

Do sims turn off if not used for a while? My dads sim in his SOS phone says that it is invalid. He hasn’t used it in 3-4 months.

O2

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