Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Reward Card

I spent my 10% reward on top ups on a £30 One for All Card, it hasn't arrived in the post.... Any ideas on what I should do ?

Resolved! Bill is double?!

Recently joined O2 on PAYG basis. First month matched amount paid to previous provider (£10) But have had now to top up only a week after last top up . This isn’t sustainable. How do I investigate what’s going on? Many thanks

Resolved! Keep pay as you go SIM active

Hi. I have a classic pay as you go SIM. Could you advise how often I need to use it to keep it active. I know this has been asked before but I could not see a recent post so wanted to check the current situation. Thanks

Resolved! Big bundle rollover

I have the £15 big bundle with the extra 5gb. However when it rolled over on the 16/12/21 although I had 22gb left only 15 gb rolled over giving me 30gb. Later in the day I received the text saying I had the extra 5gb. This gave me a total of 35gb wh...

Resolved! rewards

I have had my pay as you go phone for 2 years with 02 and have signed up to rewards form the start and to this date have not received anything. I'm thinking of going back to vodaphone

Resolved! Swap my number from contact sim to contract sim

I have got a contact O2 sim initially. Later on, I have got a contract with O2 and a new sim. All I want is to swap my contact sim number to my new contract sim. I don’t want to keep my new contract sim number rather I have to have my old contact sim...

Resolved! order canceled

Hello, how can I cancel the 2 orders I placed because I am asking for a deposit of £ 650 per piece and I have £ 120 blocked due to this?

Resolved! Problem porting my number

My old Vodafone number was supposed to port across tonight by 6pm the Vodafone line has stopped but the number has not transferred across to o2 any suggestions who to contact I’ve been on the phone twice firstly to be told to wait another 2 hours the...

Resolved! preloaded sim

hijust bought new sim, having problems getting texts and calls,called customer services who say no credit, when asked about pre loaded credit said wouldsee about it then after 15 mins waiting i hung up. i text balance witch came back £00.0followed ju...

Resolved! pay as you go sim

I getting pay as you go sim for my 12 yr old daughters xmas gift samsung phone do i set any restrictions on sim or is it all done on device?

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