SIM ordering not working

[joey1211]

I've been trying to order a SIM but after entering my details, I'm taken to an Error 404 page with a duckling on it. It's been doing this for a week.

Any ideas? I've tried different computers and browsers.

[MI5]

@joey1211 

Try calling O2 instead Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

[Cleoriff]

@joey1211 

Give O2 a call. All numbers are in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 seems to be the best one to call.

[LukasB]

Hey @joey1211 did you manage to get in touch with someone to order the sim or are you still having trouble?

[Archie]

I have had exactly the same problem all week. 3 different computers, 2 different browsers, always get the same message. At first I assumed it was a temporary glitch, but now that it's still happening 4 days later I guess it is gross incompetence by O2 - I guess I'll take my business elsewhere...

Looks like you're lost

We couldn't find the page you're after.
This could be because:

• There's a typo
• It's been moved
• We've deleted it

[Archie]

And further, I tried calling the number mentioned above (0800 587 4005). The person who answered said "oh no, that's not me - you need to speak to sales, I'll transfer you" - and then cut me off! O2 must really be keen to avoid getting any new business...