SIM card- misselling pay as you go ,

[Darcy3]

Hi, 

I have been waiting on the phone for hours to talk someone. 
can someone please call me ? 
I bought pay as you go SIM card . Main reason I move to o2 is that Switzerland is in EU countries. 
I had 10 pound loaded. Which in promotion supposed to give me 20 GB instead of 8, your promotion. 
I also loaded 30 on your system, so it was bundle thing to get extra benefits. 
unfortunataly my 40 pounds disappeared  after few hours of using the internet in Switzerland. I do not understand, I am not happy. It is impossible to use 20 GB in 3 hours. And I can not rich anyone. I tried few nights.. waiting on the phone literally hours. No one , not even an automated voice tell me if I am in the Que , or your service team can not be bothered to answer. 
This is the 2nd time I am trying with O2. I literally spend over 8 hours, trying to resolve things. Your service is worst I ever experienced. 
please can anyone explain what happened to my 40 pounds altogether ( with less than 3 hours internet usage) and how do I complain officially for misselling products 

[madasaf1sh · Accepted solution]

No one will call you from here, as this ISNT customer services.

So first off Switzerland is not part of the EU and you get 100mb of data for £1.99 and for every extra 100mb it will be  £1.99 if you text a code, if not its 4p/Mb

So sorry but you haven't been mis-sold you just haven't read the terms and conditions, and do not understand the EU region, youve messed up.

https://www.o2.co.uk/help/pay-as-you-go/using-your-phone-abroad

Guide: Roaming MegaGuide 

[MI5]

@Darcy3 

At 4p per mb that's less than 1gb of data before your credit is used up.