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on 03-02-2024 20:05
Hi,
I have been waiting on the phone for hours to talk someone.
can someone please call me ?
I bought pay as you go SIM card . Main reason I move to o2 is that Switzerland is in EU countries.
I had 10 pound loaded. Which in promotion supposed to give me 20 GB instead of 8, your promotion.
I also loaded 30 on your system, so it was bundle thing to get extra benefits.
unfortunataly my 40 pounds disappeared after few hours of using the internet in Switzerland. I do not understand, I am not happy. It is impossible to use 20 GB in 3 hours. And I can not rich anyone. I tried few nights.. waiting on the phone literally hours. No one , not even an automated voice tell me if I am in the Que , or your service team can not be bothered to answer.
This is the 2nd time I am trying with O2. I literally spend over 8 hours, trying to resolve things. Your service is worst I ever experienced.
please can anyone explain what happened to my 40 pounds altogether ( with less than 3 hours internet usage) and how do I complain officially for misselling products
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on 03-02-2024 20:17
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on 03-02-2024 20:17
No one will call you from here, as this ISNT customer services.
So first off Switzerland is not part of the EU and you get 100mb of data for £1.99 and for every extra 100mb it will be £1.99 if you text a code, if not its 4p/Mb
So sorry but you haven't been mis-sold you just haven't read the terms and conditions, and do not understand the EU region, youve messed up.
https://www.o2.co.uk/help/pay-as-you-go/using-your-phone-abroad
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
- 12594 Posts
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on 03-02-2024 20:17
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on 03-02-2024 20:17
No one will call you from here, as this ISNT customer services.
So first off Switzerland is not part of the EU and you get 100mb of data for £1.99 and for every extra 100mb it will be £1.99 if you text a code, if not its 4p/Mb
So sorry but you haven't been mis-sold you just haven't read the terms and conditions, and do not understand the EU region, youve messed up.
https://www.o2.co.uk/help/pay-as-you-go/using-your-phone-abroad
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 03-02-2024 20:36
At 4p per mb that's less than 1gb of data before your credit is used up.
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