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Burtie · ‎07-12-2022

I’m on pay as you go and I collect rewards when I top up my phone I’m trying to save for a new phone but why should some of my rewards expire at a certain time if I don’t use them?

MI5 · ‎07-12-2022

@Burtie

See T&C's here https://www.o2.co.uk/termsandconditions/rewards/pay-and-go-rewards

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Burtie · ‎07-12-2022

And why all of a sudden I can’t chat to someone from o2?

MI5 · ‎07-12-2022

@Burtie

See T&C's here https://www.o2.co.uk/termsandconditions/rewards/pay-and-go-rewards

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-12-2022

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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