Required proof of usage

[Nikhil_Kathiriy]

Hello team, I am trying to get proof of usage from last 1 and half month. I called o2 customer service many times but they are not giving proper answer and sometime they have hang up the phone as well. I visited o2 center where they asking to contact over the phone. I am using pay as you go service. I don’t think so this is the proper customer service. I got frustrated because of this. I hope I will get answer very soon.

[Enlli]

It's getting someone in Customer Services who knows what they are doing

Customer services have a standard template letter they can send you with all the details required by you insurance company. Insist on that http://www.o2.co.uk/contact

[pgn · Accepted solution]

This advice provided by @Dave-O2, the Forum Manager, tells you what you need to ask for, @Nikhil_Kathiriy: https://community.o2.co.uk/t5/Pay-As-You-Go/Proof-of-usage-issues/m-p/1658630/highlight/true#M31757