Replacement sim order not processed

[CJ5_]

I ordered a replacement sim as mine was lost on 10/06/2023 , the tracking shows it has not been processed, spoke on the phone with an agent who said there has been an issue, have spent a total of x6 hours on the phone and it has NOT BEEN RESOLVED. I still do not have my new sim, the tracking does not help, please help. 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

[Bambino]

I will ask an advisor who will be on tomorrow morning to help.

@O2Sarah- can you please assist @CJ5_?

[O2Sarah-]

Thanks for the tag @Bambino 

@CJ5_ I will send you a private message so we can look into this.