on 11-10-2024 04:11
I've had my order stuck in processing for over a month now and still no end in sight. I was told it'd he resolved in a couple of days, then a week, then a month. Now it's been more than a month and the support team are no help at all!
Was meant to be a 90 day upgrade to a pixel 9 pro, i cancelled the order after a couple of days as I wanted an xl instead, now I'm here. Stuck with no way to actually upgrade to the phone I want and even after being told "it's been raised to Ao2, please wait 5-10 days" then I had to wait ANOTHER 5-10 days and guess what, still nothing. No update from anyone and still in processing, what's anyone meant to do?
on 11-10-2024 06:46
@CharlieSmith_27 - Persist with the sales team as they can help with that – message them on Social Media
Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255. Good luck!
on 11-10-2024 10:21
I'm having the same issue and getting nowhere. They say it's a supply issue, but every local store has the device in stock. It's infuriating and nobody I've spoken to has a clue what they're doing.
on 11-10-2024 15:08
on 11-10-2024 15:08
@Emily28 wrote:I'm having the same issue and getting nowhere. They say it's a supply issue, but every local store has the device in stock. It's infuriating and nobody I've spoken to has a clue what they're doing.
A lot of issues with on-line sale vs in-store sales, as can be seen here for the new Pixel phones, @Emily28