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Regarding my number

Rag
Level 1: Joiner
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on ‎11-02-2020 21:16

on ‎11-02-2020 21:16

Dear sir/ madam,
I have put a pay as you go sim and yet get texts saying it is an international sim and get billed too much. Kindly advise. Jesna Manoj
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Bambino
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on ‎11-02-2020 21:19

on ‎11-02-2020 21:19

@Rag  This is not O2. This is a customer community. See this link for ways to contact O2: https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2



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MI5
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on ‎11-02-2020 21:27

on ‎11-02-2020 21:27

@Rag 

Login to your MyO2 http://www.o2.co.uk/myo2 and go to change your tariff.

You can choose one of the big bundle options from there which will give you a monthly allowance of calls, texts and data for use in the UK and EU.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎11-02-2020 21:56

on ‎11-02-2020 21:56

I'm not sure how you get bills. Did you have a contract previously?

You can't just put a P&G sim in to end the contract if you have one.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Bambino
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on ‎12-02-2020 00:09

on ‎12-02-2020 00:09

Good point, @jonsie 

I DO NOT WORK FOR O2



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MI5
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on ‎12-02-2020 07:00

on ‎12-02-2020 07:00

Maybe they just mean too much credit is taken or they don't understand the price structure of the international SIM?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎13-02-2020 12:22

on ‎13-02-2020 12:22

@Rag did you speak to customer services about this one and if so what was the result? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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