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Pay As You Go

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Level 1: Joiner
Posts: 1
Registered: ‎11-02-2020

Regarding my number

Dear sir/ madam,
I have put a pay as you go sim and yet get texts saying it is an international sim and get billed too much. Kindly advise. Jesna Manoj
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Level 67: Unsung hero
Posts: 15,064
Registered: ‎31-03-2010

Re: Regarding my number

@Rag  This is not O2. This is a customer community. See this link for ways to contact O2: https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2



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Posts: 100,623
Topics: 547
Solutions: 12,805
Registered: ‎04-04-2012

Re: Regarding my number

@Rag 

Login to your MyO2 http://www.o2.co.uk/myo2 and go to change your tariff.

You can choose one of the big bundle options from there which will give you a monthly allowance of calls, texts and data for use in the UK and EU.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,947
Topics: 572
Solutions: 3,821
Registered: ‎04-01-2009

Re: Regarding my number

I'm not sure how you get bills. Did you have a contract previously?

You can't just put a P&G sim in to end the contract if you have one.

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Level 67: Unsung hero
Posts: 15,064
Registered: ‎31-03-2010

Re: Regarding my number

Good point, @jonsie 

I DO NOT WORK FOR O2



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Posts: 100,623
Topics: 547
Solutions: 12,805
Registered: ‎04-04-2012

Re: Regarding my number

Maybe they just mean too much credit is taken or they don't understand the price structure of the international SIM?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,882
Registered: ‎18-02-2016

Re: Regarding my number

@Rag did you speak to customer services about this one and if so what was the result? 

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