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Reactivating SIM

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Magpie221
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‎13-05-2020 17:18

‎13-05-2020 17:18

Mu daughter's SIM is not working properly. How can I get it reactivated as i feel this is what it needs.
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Bambino
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‎13-05-2020 17:33

‎13-05-2020 17:33

@Magpie221 To get through to any of the numbers in the link above you'll need patience. Choose any option, fraud or lost/stolen if necessary. If there is credit left on the sim they should be able to reactivate it, but it will also depend on how long it's been since the sim was used. If it's been longer than six months, the number could have been reallocated.

I DO NOT WORK FOR O2



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MI5
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‎13-05-2020 17:20

‎13-05-2020 17:20

@Magpie221 

You'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 86: Prestigious
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‎13-05-2020 17:33

‎13-05-2020 17:33

@Magpie221 To get through to any of the numbers in the link above you'll need patience. Choose any option, fraud or lost/stolen if necessary. If there is credit left on the sim they should be able to reactivate it, but it will also depend on how long it's been since the sim was used. If it's been longer than six months, the number could have been reallocated.

I DO NOT WORK FOR O2



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Craig10
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‎08-11-2020 13:47

‎08-11-2020 13:47

I just recently got my number pac code to another sim but I can't get that to work. How do I get my old sim to work again?
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MI5
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‎08-11-2020 13:57

‎08-11-2020 13:57

@Craig10 

Answered your other post here https://community.o2.co.uk/t5/Pay-As-You-Go/PAC/m-p/1406523

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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