on 12-10-2018 19:49
I've had an O2 PAYG Sim in my phone for a few years but as I've not used it for some time it's been deactivated and the number no longer exists.The SIM is showing emergency calls only at the moment and ringing it gives a message that the number doesn't exist.
The O2 website says I can get it re-enabled although with a new number but it doesn't actually say how I go about this. Is it possible to do this online or do I need to call someone?
Solved! Go to Solution.
on 12-10-2018 21:49
Speak to someone else and maybe they will be able to reactivate your number. But call rather than live chat.
on 14-10-2018 08:54
Hi @AceBlaggard , it would be interesting to hear how you got on. I tried this a couple of years ago but could not get anywhere at that time. The issue then was loosing the connected number which could not be allocated to me again. Maybe things are different now?
on 14-10-2018 10:27
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 14-10-2018 17:51
In many cases, it's down to the attitude of the adviser, some can be bothered going the extra mile but others just want to move on to the next call.