Solved: Re: charged for unanswered calls

Woody · ‎11-10-2018

Why if I make local a call on my pay as you go phone do I get charged when there is no answer to my call.

Surely this cannot be right ( just topped up and charged for 2 unanswered calls)

jonsie · ‎11-10-2018

You are quite right, there is no charge for unconnected calls. Yiu need to call customer service or use live chat to query this.

https://www.o2.co.uk/contactus

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎11-10-2018

You are quite right, there is no charge for unconnected calls. Yiu need to call customer service or use live chat to query this.

https://www.o2.co.uk/contactus

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎11-10-2018

@Woody

Did the calls go to voicemail?

Veritas Numquam Perit

jonsie · ‎11-10-2018

@Cleoriff wrote:
@Woody
Did the calls go to voicemail?

Yes, unconnected or not.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎11-10-2018

Are you sure charges are for the calls?
As I guess you are on the Classic 321 tariff you will be charged for using data too so your phone could be doing that, maybe checking for emails, updating your weather app etc?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎15-10-2018

Hi @Woody, and welcome to the forum!

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O2

Re: charged for unanswered calls

Min top up?

Linking O2 and Virgin mobile accounts

phone upgrade

Payg

Roaming time limits