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Random balance changes

Sheila3
Level 1: Joiner
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I have unlimited texts and minutes and have mobile data switched off do I don't understand why my PAYG balance has just gone down. This isn't the first mysterious balance reduction I've had in recent weeks

Any thoughts please?

Thank you.
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MI5
Level 94: Supreme
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@Sheila3 

Your calls and texts may be chargeable if use is outside of your allowances?

Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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