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Sheryl06
Level 1: Joiner
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Hello, 

 

I am not able to sign in to my pay as you go account with my phone number ***********, even if I have put the correct code. It does not do anything and I would like it to work so I can view my balance, top up, renew or make any changes. 

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Message 1 of 4
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MI5
Level 94: Supreme
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@Sheryl06 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this, or call O2 on 4445.
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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Oxonian
Level 33: Firestarter
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Bear in mind @Sheryl06 that, whilst you are resolving this problem, you can top-up and ascertain your balance from your handset :-

 

Simply Pay As You Go – Help and Support | O2

https://www.o2.co.uk/help/pay-as-you-go/simply-pay-as-you-go

 

It might not be ideal but at least it keeps you operational ! 👍 

 

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MI5
Level 94: Supreme
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Registered:

More appropriate filler would be:

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Guide How to Top Up (PAYG) 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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