on 08-09-2024 14:22 - last edited on 08-09-2024 15:32 by Mike_T
Hello,
I am not able to sign in to my pay as you go account with my phone number ***********, even if I have put the correct code. It does not do anything and I would like it to work so I can view my balance, top up, renew or make any changes.
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on 09-09-2024 07:59
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this, or call O2 on 4445.
Thanks
on 09-09-2024 18:35
Bear in mind @Sheryl06 that, whilst you are resolving this problem, you can top-up and ascertain your balance from your handset :-
Simply Pay As You Go – Help and Support | O2
https://www.o2.co.uk/help/pay-as-you-go/simply-pay-as-you-go
It might not be ideal but at least it keeps you operational ! 👍
on 09-09-2024 18:39
More appropriate filler would be:
https://www.o2.co.uk/help/pay-as-you-go/big-bundles