Purchase invoices

[wesley3570]

Hi, I work for a community charity and we recieved some funding to support people who are isolated during lockdown. I was tasked with purchasing 10 tablets and decided on the Alcatel 3T 8 refurb.

Long story short, it wasn't easy as you can only add one item to the basket so I had to use mutiple email addresses and check out individually. I had some help from a chap using 'live help'. He said once all the transactions are completed they could all be combined onto one invoice. I need the invoice to submit to the funder as proof of purchase. I made a note of all the order number as I was going along and have them saved.

Can anyone help?

Many thanks

[MI5]

@wesley3570 

You'd need to contact customer service please Guide: Coronavirus Community Help and Support 

[wesley3570]

Thanks for that. I'm not an O2 phone customer. Is there a non preimium rate number I can call them on?

[MI5]

@wesley3570 

All the numbers on the link are non premium rate numbers.

All 0800 numbers are free and 03 numbers are non georaphic standard rate.

[wesley3570]

Thanks, I've just read through the link. I missed it when I first read your reply!

[MI5]

You're welcome

[wesley3570]

Just got off the phone. Can't be done apparently. Invoices can only be issued for top ups. I wouldn't have ordered them if the live help chap hadn't said it was possible.

[Anonymous]

Yes - 0344 809 0202 is charged at the local rate.

[MI5]

@wesley3570 

Sounds strange so I'd probably call again for a second opinion.

Worst case I guess is to have to show all 10 individual invoices.

[wesley3570]

Where would I find the individual invoices?