21-06-2023 17:26 - edited 21-06-2023 17:32
21-06-2023 17:26 - edited 21-06-2023 17:32
Hi, as lots of other people seem to be having the same issue i wondered if anybody actually managed to resolve it.
I put the request through to port my number over 8 days ago, and still nothing, but my EE number stopped working last Thursday. Phoned them every day, to be told they have re-done the "form" and wait 24 hours. Spoken to managers who promised to sort it, been put on hold for 1.5 hours, promised various times people would call me back etc etc.... please can anybody help me.
I even asked them to cancel the port in this afternoon, but as usual was given the line - you have to wait 24 hours!!!!
@O2Georgina are you able to help me please
on 21-06-2023 17:34
on 21-06-2023 17:38
on 21-06-2023 17:38
Thank you for trying to help me. Its so frustrating because when you try and log onto the bank etc etc they need to text a code to you which obviously I'm not receiving so can't do things i need to do!!
on 21-06-2023 17:42
on 21-06-2023 17:42
@Tubs13 wrote:Thank you for trying to help me. Its so frustrating because when you try and log onto the bank etc etc they need to text a code to you which obviously I'm not receiving so can't do things i need to do!!
Yes, I know the feeling, @Tubs13 - as KyleW is not showing on the user list yet, I'll tag the outgoing Advisor @O2Helen01 for you too. Hopwefully one of them will get to you soon.
on 21-06-2023 18:33
on 21-06-2023 22:00
on 21-06-2023 22:00
on 22-06-2023 08:31
on 22-06-2023 08:31
on 22-06-2023 16:35
on 22-06-2023 16:35
on 22-06-2023 17:46
on 22-06-2023 17:46
on 23-06-2023 08:14
on 23-06-2023 08:14
Thanks for the tag @Radio-Guy. I will send you a -private message so I can check your account.