Problems porting number from EE to o2

[Tubs13]

Hi, as lots of other people seem to be having the same issue i wondered if anybody actually managed to resolve it.

I put the request through to port my number over 8 days ago, and still nothing, but my EE number stopped working last Thursday.  Phoned them every day, to be told they have re-done the "form" and wait 24 hours.  Spoken to managers who promised to sort it, been put on hold for 1.5 hours, promised various times people would call me back etc etc.... please can anybody help me.

I even asked them to cancel the port in this afternoon, but as usual was given the line - you have to wait 24 hours!!!!

@O2Georgina are you able to help me please

[pgn]

@Tubs13 - based on this:

https://community.o2.co.uk/t5/New-to-O2/quot-Split-Port-quot-Nightmare-how-does-this-get-fixed/m-p/1...

you need advisor help - tagging @O2KyleW who is on this afternoon/evening - good luck.

[Tubs13]

Thank you for trying to help me.  Its so frustrating because when you try and log onto the bank etc etc they need to text a code to you which obviously I'm not receiving so can't do things i need to do!!

[pgn]

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@Tubs13 wrote:

Thank you for trying to help me.  Its so frustrating because when you try and log onto the bank etc etc they need to text a code to you which obviously I'm not receiving so can't do things i need to do!!

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Yes, I know the feeling, @Tubs13  - as KyleW is not showing on the user list yet, I'll tag the outgoing Advisor @O2Helen01 for you too. Hopwefully one of them will get to you soon.

[Tubs13]

@O2Ryan @O2Sarah are you able to help me please?

[pgn]

If you and O2Kylew did not connect earlier, @Tubs13 - the advisor on in the morning from 8am is @O2Sarah-  (with a hyphen), tagged so she sees this in the morning. Good luck!

[O2Sarah-]

Thanks for the the tag @pgn 

@Tubs13 I will send you a private message so we can look into this. 

[O2Helen01]

Afternoon, thanks for the tag @pgn. I can see @O2Sarah- has  picked this up.

[Radio-Guy]

Hi @O2Sarah- 

I have exactly same issue. Would you mind looking into my case too? 

[O2Sarah-]

Thanks for the tag @Radio-Guy. I will send you a -private message so I can check your account.