Pre paid credit sim

[sheila4]

I bought my grandson a prepaid credit sim on o2 when installed there is no credit on it

[MI5 · Accepted solution]

@sheila4 

Credit is exchanged for allowances that last for 30 days.

Help here Big Bundles | Help & Support | O2

[Oxonian]

@sheila4 

Are you referring to one of the "preloaded" data SIMs that O2 sell ? One of these maybe :-

Pay As You Go SIM Card Deals & Offers | Sale Now On (o2.co.uk)

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=freeSimIpadsTablets+lightsurfer

O2 | Data-only SIM | Already got a tablet and just need a sim

https://www.o2.co.uk/data-only-sim

They seem to last for thirty days, ninety days or for twelve months. 

If so, I suggest that you carefully review the documentation that came with the SIM. My thought is that you might need to do something to activate it, which would presumably be detailed in the small print ?

Please let us know how you get on.   

[MI5]

A pre paid sim is already activated and regardless of type, the credit, ie money paid, is converted to allowances as I stated.