Money removed from balance

[AM74]

Hi, can anyone help with this. At around 5pm today £2 was removed from my pay and go balance. I didn't send any messages or make any calls. I checked back on both and checked my notifications history and there was nothing.

Any idea what could have happened? Also what are helpline opening times for New year?

[MI5]

@AM74 

It's for data use.

£2 is taken as soon as any data is used and will be refunded the difference around midnight if you didn't finally use the £2 worth of data.

PAYG customer services are open 10 - 4.00 tomorrow on 4445.

[AM74]

I don't think so. I still have 20gb of data, rolling plan was renewed on the 28th been with O2 for almost 2 years and it has never happened before. I had a balance notification sent to me earlier, the kind you receive after sending a text but I didn't send a text or make a call. 

[AM74]

Hi MI5, just checked my allowance and it says I have none and don't have a rolling plan in place. I had almost 20gb this morning and have only been using WiFi with mobile data turned off. Is this a new year glitch or something? My plan was renewed on the 28th and I have never went below 18gb remaining after a month of usage as I download any music over WiFi before leaving house. 

[MI5]

Sounds like yet another system issue @AM74 

You'll need to call O2 tomorrow on 4445.

They are available from 10am until 4.00pm on new years day.

[jonsie]

Mnn...system issues...now there's a thing....

[MI5]

Unheard of, eh?