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Porting

Andy_Kay
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Action: Porting the number from my old EE PAYG dumb phone to my new O2 PAYG dumb phone.

 

Query: Will my account balance also get transferred?

 

Thank you for your interest.

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MI5
Level 94: Supreme
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Your EE balance will be lost when your number leaves the EE network but any credit on your current O2 SIM that you are moving the number to will be retained.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

Your EE balance will be lost when your number leaves the EE network but any credit on your current O2 SIM that you are moving the number to will be retained.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Andy_Kay
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As I suspected then... EE get to keep my money.
Many thanks for the prompt reply MI5.
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MI5
Level 94: Supreme
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No worries mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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