Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 45537 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 22537 Views
  • 19 replies
  • 2 kudos

Resolved! Removing a debit card from my account

Hi again, so sorry to bother you again, but I did try o2 chat on line but after 40mins gave up,but anyway I posted on the forum yesterday concerning the above topic, I did look as suggested, and went on topup and the debit card wasn't there, it just ...

Rosy1 by Level 1: Joiner
  • 1653 Views
  • 1 replies
  • 0 kudos

Resolved! Removing a debit card from my account

hi all, I have just topped up my phone online with a debit card after it all went through it came up it will use this card to automatically top up from this card which I don't want it to do and would like to remove it,could anyone tell me how I can d...

Rosy1 by Level 1: Joiner
  • 3415 Views
  • 4 replies
  • 0 kudos

Resolved! OnePlus 5T pay as you go VAT invoice? / Unlocked?

Hi If I purchase a OnePlus 5T on pay as you go online will I get VAT invoice/reciept for the phone purchase on checkout? Can anyone confirm they have bought one of these recently and they are still unlocked for use on all networks? Ive read a number ...

Anonymous by Not applicable
  • 2202 Views
  • 6 replies
  • 0 kudos

Resolved! undelivered sim

i ordered a sim, pay as you go. It hasn't arrived, but i'm receiving emails telling me to activate it.I cannot get hold, speak, email anyone at o2. i need to report it undelivered so it is cancelled and i want another sent. how can i do this?

Anonymous by Not applicable
  • 1720 Views
  • 5 replies
  • 0 kudos

Resolved! O2 DATA SIM FOR IPAD

I have been trying for 6 months to cancel a monthly data payment made out of my Mastercard account clearly described in the Mastercard as being paid to O2.After personally calling at the O2 store before last summer I was given an O2 phone number,as t...

Anonymous by Not applicable
  • 1107 Views
  • 4 replies
  • 0 kudos

Problems receiving texts from one EE number

Afternoon all I've been having issues receiving messages from just one EE number since about 1pm on Thursday 04/01/18. I've tried wiping the SIM, resetting the phone, turning data on/off, turning flight mode on/off and clearing the cache and history ...

Anonymous by Not applicable
  • 1837 Views
  • 7 replies
  • 0 kudos

Resolved! Lost phone

I have an emergency phone and I’ve lost it. 02 won’t issue me a new sim with that number as I can’t give them the sim serial number, how can I when I’ve lost it ? Any ideas ?

Anonymous by Not applicable
  • 702 Views
  • 2 replies
  • 0 kudos

Resolved! Data

Hi can anyone help, Ive been trying to solve an issue re: chat and on the phone to O2, still confused with replies I have a tablet and want a data only as I only use it when travelling to EU land usually once or twice a monthI use it mainly in transi...

Anonymous by Not applicable
  • 1583 Views
  • 12 replies
  • 0 kudos

Resolved! Pay as you go

My new pay as you go sim card has arrived. Can I top up using a cashpoint like other sim cards or do I have to top up by calling 4444 or visiting the O2 web page? Thanks for your time...Stoker....

Anonymous by Not applicable
  • 1011 Views
  • 3 replies
  • 0 kudos