Please refund!!!!!

[Kevin17]

Hello! Officer
I am not enjoying any service from O2, the signal of O2 in my place is very bad, I can't continue to use it, please refund me, thanks. I have topped up 20 pounds please refund me, thanks!

[ste064]

@Kevin17 you need to ring O2 customer services on 4445 this is just a customer forum that doesn't have access to your account.

[Bambino]

@Kevin17 O2 will not refund a Pay & Go payment. Please remove your phone number. This is a public forum. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove your number.

FLAGGED

[Kevin17]

Thank you to remind me~

[ste064]

Thanks @Bambino for that information to give @Kevin17 i haven't been on here for a while so couldn't remember everything.

[Kevin17]

I'm on the phone, they should refund, it's a bullying clause

[Bambino]

@Kevin17 Below are the Terms & Conditions for O2 Pay & Go. Show me the 'bullying clause':

O2 | Mobile Terms and Conditions - On Pay As You Go Our Service Terms Are Worth A Read

[Kevin17]

Are you an O2 staff member? Maybe you're used to such the clause, but I'm not. I have the right to get back money that I didn't use, that's my right. I have received refunds from giffgaff before and they are very efficient. Maybe that's why O2 is unpopular.

[Bambino · Accepted solution]

@Kevin17 You can see by my signature that I'm not an O2 staff member. I am a customer and I understand the rules that are applied.

O2 has no control over where you are and what the signal strength might be in that area. You aren't entitled to a refund on that basis. It is not your 'right'. Read the Terms & Conditions. You're certainly entitled to ask for a refund, but your chances are slim and none.

[Enlli]

@Kevin17 I have to back @Bambino on this one. 

Use the links on his post, but here they are if you are unsure

Message O2 on
(https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.