Please refund!!!!!

[Kevin17]

Hello! Officer
I am not enjoying any service from O2, the signal of O2 in my place is very bad, I can't continue to use it, please refund me, thanks. I have topped up 20 pounds please refund me, thanks!

[Kevin17]

Firstly, I just received this SIM card and topped it up for two months, but I found it had a poor signal and contacted customer service immediately. So far I have not used any of O2's services. As a customer, if you go to any shop and buy something, isn't it a common thing to have the right to a refund until you have used the product? Why has it turned into a plea here?
Secondly, I don't live deep inside the mountains, I live in the city centre. Since I bought O2's service, but his signal is poor, this is of course O2's responsibility because their advertisement says that the signal is good. I am wondering why you are always helping O2 if you are a customer you should support us customers.

[Bambino]

@Kevin17 If you look at many of my posts you will see that I don't always support O2. In fact, there have been numerous times that have been the opposite to that.

What I am doing is dealing with the reality of the situation. If you're going by the O2 coverage checker, you will see that it says this at the bottom of the page, which you most likely didn't read: "Data reception and speeds may not be as good indoors or in a car. Signal can also be affected by buildings, trees and even weather conditions. This map is just a guide and does not guarantee signal coverage." All the coverage checkers from all the networks probably make the same disclaimer.

Just because the signal isn't good in your area doesn't mean that it's not good elsewhere, and that would most likely be O2's reason for not feeling any obligation to refund you.