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Anonymous · ‎26-12-2017

Hi, I've repeatedly tried topping up my O2 pay as you go account by my card, and every single time it is unsuccessful. Please guide me through this process.

Cleoriff · ‎26-12-2017

Hi @Anonymous There may be a glitch with the system. Other ways to to up here. Scroll down to PAYG

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/1014090

Veritas Numquam Perit

MI5 · ‎26-12-2017

Is it your first top up?
If so, you need to use a voucher from anywhere showing the mobile top up sign such as corner shops, post office, supermarkets etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎28-12-2017

Hey @Anonymous sorry to hear you had trouble topping up! Let us know if the above info helped you with it (thanks @Cleoriff and @MI5!) or if you have further questions.

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