Deactivated Number

[Anonymous]

Dear Sir/Madam,

Two years ago, I got a number from O2. However, I moved to Turkey in the last year around January 2017. I have an account which I can still access via internet, but I cannot use my number. Next month, I will probably travel to the UK, so I need to activate my number.

What should I do?

Best Regards,

[MI5]

@Anonymous

You need to contact customer services as we have no idea of your account status on here, sorry.

http://www.o2.co.uk/contactus

[Cleoriff]

Were you on PAYG @Anonymous? If so to keep the number active you need to make a chargeable call or text at least once every 6 months and top up at least once every 999 days.

NB: Just edited for typo.

[jonsie]

11 months is a long time but if the number is still showing in My O2 then customer service may well reactivate it for you if it hasn't been reclaimed @Anonymous

[Anonymous]

After that long would the number already have been reallocated?

[Bambino]

@Anonymous If you have Skype or another VOIP you can call O2 on 0800 032 1402 from Turkey for free to see if they will reactivate your number.

[Anonymous]

Thank you very much. Tomorrow, I will call them. By the way, is there (+44) in front of this number? or can I call directly with the number you have sent?

[Bambino]

@Anonymous If you use Skype it will ask which country you want to call, which will automatically put in the +44, and then you need to leave off the first 0 (zero). Please let us know how you get on, and good luck.

[Anonymous]

@Bambino I have called to my friend who lives in London in order to go to an O2 kiosk. She asked and got an answers which are two,
1- Get a new number from O2. This is the easiest way .
2- If I keep my number,
I am supposed to go to an O2 kiosk in the UK, and they will give me a new SIM card which I need to provide my last top up date and two UK number which I called before for security reasons.

So, I don't know what I am going to do .

Thank you very much all of you.

[MI5]

Probably easier to get a new PAYG sim when you are here.