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SD68T200 · ‎26-03-2023

Hi

I bought a 7gb pay as you go sim for £10 from an O2 shop. Does the £10 cost mean i get a balance when i set up the sim? My account showed no balance or allowance and i could not use it until i topped up another £10.

Should the £10 cost allow me to use the sim or is it just the cost to buy the sim?

Thank you

MI5 · ‎26-03-2023

@SD68T200

The £10 should cover the first top up which the shop should activate for you.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-03-2023

@SD68T200

The £10 should cover the first top up which the shop should activate for you.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SD68T200 · ‎26-03-2023

Thank you. They didn't. I took the sim away and put it in my phone at home

MI5 · ‎26-03-2023

You need to go back for a refund or credit then @SD68T200

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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PAYG

Charged twice and no proof of purchase

Sim card

Change from contract to pay as you go

Top up

eSIM activation