Solved: PAYG account

Ancient · ‎17-11-2018

Hi,

I am seeking some help with a problem I am having with my account on the O2 website. I have two Samsung mobile phones, both on Pay As You Go, only one of which shows up on my account on the website. I spent quite a while in the chat room, a week ago, explainng the problem and was promised the 'experts' would sort it out. So far nothing has happened. I appreciate that I can can do most things, like add funds using both phones but I would prefer to handle such things in one place and have an account that reflects all of my devices.

Any help gratefully received

MI5 · ‎17-11-2018

Hi @Ancient we'd always suggest you can rather than use chat for technical issues .

Try calling 4445 for help..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-11-2018

Hi @Ancient we'd always suggest you can rather than use chat for technical issues .

Try calling 4445 for help..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎17-11-2018

Any relation to @Ancientferguson?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎20-11-2018

Hi @Ancient, have you made any progress with this since you last posted? It'll be really interesting to know what the problem was and how it got solved in the end

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Ancient · ‎20-11-2018

Hi, I have not made any progress with my problem due to other slightly bogger troubles getting in the way. However I was wondering whether the fact that I transferred the second mobilee no. from another network may have caused this glitch. I will try to talk to customer services tommorrow. Thanks for your interest.

O2

PAYG account

Transfer from pay monthly sim-only to PAYG rolling...

CLASSIC PAY AS YOU GO REQUEST

O2 travel

02 Travel

Transferred my number