on 17-11-2018 11:00 - last edited on 19-11-2018 13:37 by EmilieT
I am seeking some help with a problem I am having with my account on the O2 website. I have two Samsung mobile phones, both on Pay As You Go, only one of which shows up on my account on the website. I spent quite a while in the chat room, a week ago, explainng the problem and was promised the 'experts' would sort it out. So far nothing has happened. I appreciate that I can can do most things, like add funds using both phones but I would prefer to handle such things in one place and have an account that reflects all of my devices.
Any help gratefully received
Solved! Go to Solution.
on 17-11-2018 11:03
Hi @Ancient we'd always suggest you can rather than use chat for technical issues .
Try calling 4445 for help..
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 20-11-2018 10:34
Hi @Ancient, have you made any progress with this since you last posted? It'll be really interesting to know what the problem was and how it got solved in the end
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on 20-11-2018 15:58
Hi, I have not made any progress with my problem due to other slightly bogger troubles getting in the way. However I was wondering whether the fact that I transferred the second mobilee no. from another network may have caused this glitch. I will try to talk to customer services tommorrow. Thanks for your interest.