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PAYG Credit

Cbilts
Level 1: Joiner
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on ‎05-12-2025 08:47

on ‎05-12-2025 08:47

Hi, has anyone's credit just dissappeared when they have updated app/merged. Mine has gone, I can make out going calls or text or have any data. This has happened my 3 PAYG sims. I also cant get any information from the app on my credit or ring the balance line. I'm having a nightmare with customer service, all they do is transfer me back and forward. I was promoted a call back yesterday that didn't happen. Anyone else have these issues with o2?

 

Thanks 😊 

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MI5
Level 94: Supreme
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on ‎05-12-2025 09:18

on ‎05-12-2025 09:18

@Cbilts 

PAYG sims need to be topped up or have a chargeable call mase at least once every 6 months, otherwise they will be disconnected.

Easiest way for you would be to go into any O2 store, with photo ID, to get reconnected.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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