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Level 1: Joiner
Posts: 1
Registered: ‎28-10-2015

PAYG - £10 charge for payment history

O2 don't provide a payment history on the web portal.

You have to pay £10 by cheque or postal order, send a photocopy, scan or digital photo of the SIM card, ensuring the SIM number is clearly visible and a photocopy, scan or digital photo of a recent official document with your name and address on it (such as a utility or council tax bill, or credit card or bank statement or driving licence).


WHAT A FAFF - every other serivce provider from telephone, broadband, gas, electricity and water allows you to look through your payment history. O2 does not and creates a whole bureacratic procedure for it when it should be on my profile on the O2 site

Posts: 74,711
Topics: 470
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Registered: ‎04-04-2012

Re: PAYG - £10 charge for payment history

All covered in the o2 help here https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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nil desperandum