Order Number for PAYG sim for Quidco?

[Anonymous]

Hello,

Not sure if anyone can help with this one or not but thought I'd post here.

On 30th November 2017 I purchased a PAYG sim from O2. I used Quidco as they offered £4 cashback for any O2 PAYG sim purchased.

However, Quidco have said they are unable to process my cashback as I need to provide the 'order reference number' for my claim. They said it usually takes the form such as "764544". I explained to them that the automated email I received when I purchased my new sim online contained no such order reference number.

I also contacted O2 customer services on a few occasions and they were unable to trace any such number for me either so thought I'd try here.

Anyone have any idea how I would track this number down or who I should speak to in relation to it?

Many thanks in advance for any advice you can offer.

[Cleoriff]

@AnonymousI have no idea either . My order reference numbers from O2 start with MS...

[MI5]

Check your previous orders in your MyO2 http://www.o2.co.uk/myo2

[Cleoriff]

These are mine, Shown in My O2 http://www.o2.co.uk/myo2

[MI5]

Regardless of what it starts with, that is the order reference number.
All Quidco will do is submit that to O2 for confirmation of a completed order.

[Anonymous]

Thank you so far for the replies everyone.

I did check in my previous orders in MyO2 but showing none at all.

It is definitely a strange one. I will try Customer Services again in the meantime and see what they say. I will post an update if I get somewhere with this to help others.

Many thanks again everyone - I am very grateful.

[Anonymous]

Thank you for your response,

I agree and think this could be the case definitely.

I will drop Quidco an email to let them know I have tried for the number but yet to no avail.

Many thanks.

[MI5]

Good luck mate.

[Cleoriff]

Best of luck @Anonymous Let us know how it goes...

[Marjo]

Hey @Anonymous, did you get anywhere with this in the end? It would be lovely to hear how you're doing.