O2 big bundle sim not working

Andrewntg · ‎16-01-2021

I recently changed from pay monthly to a big bundle PAYG sim. I transferred the number with an O2 advisor on the phone but since the sims switched over, I cannot make calls or texts but am able to receive them. My phone is an IPhone 8 and I'm not sure what is wrong. Any advice would be appreciated

MI5 · ‎16-01-2021

@Andrewntg

Did they send you a new sim card?

You must use a PAYG sim with Big Bundles.

Also check your number in Settings >Phone >My Number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Andrewntg · ‎16-01-2021

Yes, I did get a new sim and they switched it over on the phone. I wasn't sure if it might not have worked or there was some settings needing changed on the iPhone. I had done the same with my S9 and there was no issues

MI5 · ‎16-01-2021

@Andrewntg

The only change you'd need to make would be to reset your network settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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