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O2 Travel

koala321
Level 2: Apprentice
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Hello, I am on £5 Big Bundle, my phone is a Doro and doesn't have a web browser so isn't using data. I have some questions about using my mobile abroad, as I haven't been abroad with my mobile for a while and am a bit out of date with what happens.

1) If I go abroad to a country outside the Europe zone I am advised to join 02 Travel where I get 100mb for £1.99 a day. What is my allowance for making calls and sending texts outside the Europe Zone with 02 Travel. What calls and texts do I get for my £1.99?

 

2) Is the £1.99 deducted from my credit every day I am abroad or only when data is accessed by the phone? My phone doesn't use data, so would the £1.99 be deducted when I make a call/send a text? When I switch the phone on when abroad will £1.99 be deducted for the day or only when calls/texts/data is made?

 

3) In the Europe zone do I still get unlimited calls and texts for £5 a month, and if I am abroad on the Big Bundle renewal date is £5 deducted in the normal way from my phone?

 

4) In the Europe Zone can I send a picture message to the UK on £5 Big Bundle at the usual UK rate?

 

5) I have no plans to go abroad just yet but would you advise me joining 02 Travel now so the phone is ready to use abroad if I go suddenly. Or should I wait until I set off before I activate O2 Travel? That way if I go to a country outside the Europe Zone only £1.99 is deducted and no more. I don't want to suddenly go abroad and get a large credit deduction for money I can't get back. But if I already join 02 Travel only £1.99 is deducted?

 

Please could someone answer my questions the same way I've set them out. 1) 

                                                 2) etc.

 

Thank you 

 

😀

 

 

 

Message 1 of 30
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Enlli
Level 65: Ultra-cool
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Wonderful theory, but does not always happen in practice.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 11 of 30
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MI5
Level 94: Supreme
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lol

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 30
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Enlli
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I shall test the drop to 2G on my wife's S20 next month when Vodafone shuts off her 3G according to their latest missive

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 13 of 30
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MI5
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But Voda do 4g calling on PAYG so will use 4g in preference to 2g.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 30
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Oxonian
Level 29: Intuitive
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@Enlli @MI5 

The interesting one is Three when they close 3G ; they don't have a 2G fallback. 😱 

Message 15 of 30
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MI5
Level 94: Supreme
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Maybe Three also offer VoLTE across the board?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 16 of 30
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koala321
Level 2: Apprentice
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Hello, I've switched off O2 Travel on my other smartphone and I got a text back. It says "

You've now opted out of O2 Travel. Using data in Europe will cost 19p/MB. If you want to opt back in text TRAVELON to 21300."

 

I'm on £10 Data Big Bundle so shouldn't I be getting data from my own Big Bundle allowance when in Europe, not paying 19p per MB?

Message 17 of 30
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MI5
Level 94: Supreme
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In any EU country you use your UK allowances.

Those messages are wrong and have been reported many times and are a throwback to pre free EU roaming.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 18 of 30
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koala321
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@MI5 That solves that mystery! Thanks @MI5 😀

Message 19 of 30
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Hutches
Level 1: Joiner
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Hi @MI5 

Does that mean I do not need to do anything when roaming in Spain?

I do not need to text TRAVELON if I have a £20 Big Bundle PAYG ?

Message 20 of 30
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