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Level 1: Joiner
Posts: 1
Registered: ‎04-09-2020
Accepted Solution

No data when I top up

When I top up my mobile I no longer receive data only monetary value? What am I doing wrong? Have put £35 in today and still have 0.0MB of data
Posts: 114,179
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: No data when I top up

@SineadC 

Your new bundle with renewed data will not start until your anniversary date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: No data when I top up

Hi @SineadC , how are you getting on today? 

Hopefully the above advice from @MI5 helped clarify your query about topping up and your data allowances, but please do pop back in and ask if you have further questions. Smiley Happy

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