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No data when I top up

SineadC
Level 1: Joiner
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When I top up my mobile I no longer receive data only monetary value? What am I doing wrong? Have put £35 in today and still have 0.0MB of data
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MI5
Level 94: Supreme
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@SineadC 

Your new bundle with renewed data will not start until your anniversary date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143426 Posts
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Registered:

@SineadC 

Your new bundle with renewed data will not start until your anniversary date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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Hi @SineadC , how are you getting on today? 

Hopefully the above advice from @MI5 helped clarify your query about topping up and your data allowances, but please do pop back in and ask if you have further questions. slight_smile

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