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New pay as you go sim not working

Jenny8
Level 1: Joiner
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on ‎08-04-2021 10:52

on ‎08-04-2021 10:52

I’m not able to make calls or send texts with my new pay as you go sim. I only receive 02 texts. I have an iPhone and even with WiFi turned on iMessages is still saying ‘waiting for activation’. I’ve called the pay as you go line twenty times on a different phone and each time it says user busy which is quite frustrating! Any help would be appreciated!
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Cleoriff
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on ‎08-04-2021 10:57

on ‎08-04-2021 10:57

@Jenny8 

You need to activate the sim by topping up. The first top up needs to be via voucher. Other methods for future top ups here

Guide How to Top Up (PAYG) 

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Martin-O2
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on ‎09-04-2021 16:03

on ‎09-04-2021 16:03

Hey @Jenny8 how are you getting on with this issue? Is your sim working OK now? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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