Solved: New SIM still on old tariff..

SIKECA72 · ‎13-12-2021

Ordered a new SIM to change from 7GB data to 10GB. Arrived as a new number so activated/registered new SIM to my account to keep my phone number..still showing as 7GB not 10GB on my account! What do I need to do now please?

Cleoriff · ‎13-12-2021

Hi @SIKECA72

Check this guide Guide: Where is my discount or Extra Data?

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎13-12-2021

Hi @SIKECA72

Check this guide Guide: Where is my discount or Extra Data?

Veritas Numquam Perit

SIKECA72 · ‎13-12-2021

Fingers crossed 🤞🏻 then, thanks!

MI5 · ‎13-12-2021

@SIKECA72

If you transferred your number by doing a sim swap you will have transferred your old tariff too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

New SIM still on old tariff..

Change number

callers asking me to reset my password

Age verification

top up as amout that short to my account balance

eSIM