cancel
Showing results for 
Search instead for 
Did you mean: 

MyO2 and PAYG registration - broken?

magic_mike
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have two new Classic PAYG SIMs here I am trying to set up for elderly family members, and want to register for MyO2 so I can top them up as required for them without needing to have the phone.

 

Registration of these SIMs with MyO2 seems impossible.

 

Starting at https://accounts.o2.co.uk/signin there is a link to "register now" but clicking that link takes you to https://accounts.o2.co.uk/register which says:

 

https://imgur.com/a/dQEXIVA

(despite the imgur warning it's just a screenshot of the o2 website)

 

which is of no help in registering a PAYG SIM.

 

Calls to customer services result in me either being trying to be upsold to a contract  - thanks but that's not the answer I was looking for - or being put on hold for 20+ minutes then the call mysteriously dropping, possibly because the problem falls into the "too hard to fix" bucket.

 

Am I being really dumb or is this just not working?

Message 1 of 13
3,454 Views
12 REPLIES 12

Oxonian
Level 37: Blazing a Trail
  • 11313 Posts
  • 291 Topics
  • 33 Solutions
Registered:

@magic_mike 

Please keep us updated on developments. 

Message 11 of 13
731 Views

magic_mike
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

FYI looks like the ability to create MyO2 accounts has been silently reinstated at https://accounts.o2.co.uk/register

 

I was just able to register a PAYG SIM.

 

Message 12 of 13
319 Views

Oxonian
Level 37: Blazing a Trail
  • 11313 Posts
  • 291 Topics
  • 33 Solutions
Registered:

Good news @magic_mike ; very pleased that is resolved. 👍

Message 13 of 13
309 Views