Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Cancel PAYG rolling plan

I want to cancel a rolling plan. How do I do this? Where do I have to navigate to on my O2 once I have logged in in order to cancel it?

Payment history

How can I view my payment history and change my payment details? Where do I navigate to on My O2 after logging in?

Resolved! PAYG Rolling plan vs Sim only pay monthly.

Hi, Im looking at a sim deal for my daughter whos 11. Iv had sim only for a number of years and understand how they work, but for the PAYG rolling plan, does the way its manages differ much?, as O2 seems to offer a better deal on rolling plan vs sim ...

Not receive code to log in

I'm having trouble logging in my 02 it's asking my phone number to send code to but code is not received

Accessories

I need help

I am overseas I have a UK number but......

I am overseas, I have a UK number with o2 but I did forget to top up my phone and I just topped up using my UK number while overseas but there is no network connection where I am thats working with o2 sim that I have from UK to connect or show that I...

Sim expired

My payg sim has expired because I haven't used it in 6 months, can I get it back, and the money that was on it?

My phone won’t make calls or send texts from France I have a £10 big bundle with O2

I need help with making calls and sending texts from France. I have a£10 big bundle with O2. I can use my apps though help please can’t find the answer on O2 app.

Resolved! Change to pay as you go from Saudi Arabia

I am in Riyadh now, there are not O2 shops here. Since I don't use calls or data, I want to change from monthly to PAYG.How can I do it online?

Resolved! My tariff

I’ve topped my account up to renew my tarrif but i can’t renew without topping up again it always happens and I end up paying twice I won’t do this again!! Can you please take ten pounds from my o2account and not my bank and renew my tarrif

O2

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