Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Topped up twice took money and didn’t work

I have paid one £15 & £10 on my debit card but neither amount is showing I’m payment history on app. I can only use phone on Wi-Fi. No 3G or 4G. Account did not top up.Tried phoning all night and just get cut off ,really upset.

Order from O2 shop

I placed an order with O2 shop on the 20th September (Order No. ms-324702319).The order was confirmed and have heard no more.Can someone help please?

First time top up failed

Hi! I tried to top up my phone number for the first time after I switched to o2 from another network, but I can't. After I entered all my details, it s says I can't top up, to try another card or contact my bank. I tried another card, still not worki...

Effect of not topping up

If I don't top up and there isn't enough credit to renew the big bundle for the month, how long will my number keep working or be active for?

Resolved! Pac code on new PAYG sim - no credit

I have ported my phone number to an o2 PAYG SIM only to realise the signal in my area is extremely poor 0 to 1 bar.The only option I can see is to move again to another provider. But o2 say I can only receive a PAC via text message. I do not want to ...

Resolved! Going abroad

Helloi am going to United States (Seattle) - I have “pay as you go” - what do I need to do in order to have internet while I’m there?how much 1G cost and how much 3G cost?

Resolved! Change to pay as you go

Good morning, I currently have £10 bundle but would like to change to pay as you go through a direct debit. Can I do that and keep this number?

Resolved! Using Classic PAYG in USA

Hi. I am a Classic PAYG user. I'm going to the US for a short break. Can I use an International bolt on or what is the best way to use my phone there?

Balance Notifications

I am going CRAZY. Why can't this be disabled? I called 4445 twice now who have said they have disabled the annoying text that reads: O2: Your balance is XXX. Text BALANCE free to 20202 to check your remaining tariff and Bolt O allowances after every ...

Resolved! Why can I not top up my new free sim card

I have been trying to top up my new free sim card today. I have tried two different cards and it is still not accepting any of them.

O2

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